Frequently Asked Questions

1) Where do you ship?

Continental United States (No Hawaii or Alaska)

2) What sizes are straps?

41mm (for case size: 38mm 40mm) and 45mm (for case size: 42mm 44mm 49mm)

3) When can I initiate a return?

1) the order contains a manufacturing defect,

2) the order was damaged during shipping,

3) the order fails to match the item description due to listing error, OR

4) nondelivery.

All other returns will be charged a 20% restocking fee.

4) How do I initiate a return?

Send an email first if you're having issues with your order for return instructions. Please refrain from sending a return back without contacting us first. Thank you for your patience and understanding.

5) The tracking number shows my package was delivered but I never received it. How do I get a refund?

Please send us an email with video/surveillance evidence substantiating nondelivery on the day and time that the tracking number indicates delivery confirmation.

6) What are my refund options?

After verification, we will either: issue a replacement, offer a partial or full refund in the form of store credit, or deny a refund.